Telephone Hotline

Technical assistance with questions about your Treesoft software

If you have a valid software service contract and require telephone support, recommendations, and information regarding the use of the programs, as well as assistance with software-related issues, we are available to assist you personally by phone.

However, telephone user support requires that you have first consulted the available sources of information (program documentation, help texts, Internet support websites) in an appropriate manner to solve the problem.

Service hotline without software service contract

The telephone hotline for customers without a software service contract is a chargeable service and is only provided on a cost-recovery basis. The charge is EUR 70.00 per half hour or part thereof, plus VAT.

Please return the completed “Cost Coverage for Services” form with your company stamp and legally binding signature by fax to +49 2266 4763-950 or scanned by email to support@treesoft.de. As soon as we have received confirmation of cost coverage, we will be happy to help you.